Service Agreement

1. Description of the Service

NetaSocial is a multi-tenant SaaS customer communications and operations platform provided by NetaBilgi. The service enables businesses to manage Facebook Messenger, Instagram, and WhatsApp Business communications in a shared inbox, associate those communications with customer records, distribute work among team users, and use supporting CRM and reporting functions.

2. Scope of the Service

Depending on the subscription plan and enabled features, NetaSocial may provide:

• Facebook Pages/Messenger, Instagram, and WhatsApp Business Platform channel connections;
• a shared inbox, message/media viewing, and replies by authorized representatives;
• receiving, matching, and, where supported, replying to Facebook/Instagram comments;
• reconciliation used to locate comments originating from Meta ads/dark posts using read-only advertising data;
• company-, user-, team-, channel-, and role-based authorization;
• customer profiles, notes, tags, and reminders;
• reporting, notifications, and operational management tools.

3. Customer Account and Tenant Isolation

Each customer company operates as a separate tenant within NetaSocial. Company Owner/Admin users manage team members and permissions within their own tenant. NetaSocial enforces tenant scope and access controls at the application level; users of one company cannot access another company's customer, conversation, or channel data.

4. Third-Party Integrations

Some service features depend on Facebook, Instagram, Messenger, and WhatsApp Business APIs provided by Meta Platforms, Inc. A customer may connect only business assets that it is authorized to use. API outages, policy changes, account restrictions, or changes to access permissions by third-party platforms are outside NetaSocial's direct control.

5. Customer Data and Data Protection

The customer company is responsible for its obligations under applicable data-protection laws with respect to communications with its own customers/end users. NetaSocial processes this data for technical delivery of the service in accordance with the customer company's instructions and active platform authorizations. NetaSocial's approach to data processing, retention, and deletion is described in the Privacy Policy.

6. Pricing and Plans

Service fees are determined according to the selected plan, billing period, and current prices displayed during purchase. Plan features and limits may change over time; changes take effect in accordance with applicable contract and notice requirements. Fees charged by Meta for WhatsApp messaging, advertising, or other platform services may be separate from the NetaSocial service fee.

7. Service Level

NetaSocial is maintained using reasonable commercial efforts to keep it available and secure. Temporary service interruptions may occur because of planned maintenance, required security intervention, internet/hosting outages, or third-party API issues. Continuous and error-free access is not absolutely guaranteed.

8. Termination and Data Requests

The service relationship may be terminated in accordance with the applicable subscription/agreement terms. Upon termination, access permissions may be disabled and connected third-party credentials may be removed. Requests for data access, export, or deletion are evaluated subject to applicable legal obligations and the Privacy Policy.

9. Contact

For service-related requests, contact bozkurtserhat@gmail.com.